Arran Abraham

Site IT Administrator

19 years old • Glasgow, Scotland

Hey there! 👋

I'm a 19-year-old tech enthusiast from Glasgow with a passion for IT. I enjoy working with servers, building home labs, and figuring out how different systems fit together. My curiosity about how computers and networks operate is what first got me into IT, and it's still what drives me today. I’m always looking for new challenges, whether it’s troubleshooting a tricky problem or setting up a complex system from scratch. Running my own home lab lets me experiment with domain controllers, game servers, and various Linux distributions, giving me hands-on experience that helps me keep learning and stay up-to-date with the latest tech.

I got into IT because I've always been curious about how computers and networks function. There's something really satisfying about solving a tricky problem or getting a new system up and running perfectly. I'm constantly learning new things and trying to stay up-to-date with the latest tech trends.

Outside of work, I run my own home lab where I experiment with domain controllers, game servers, and various Linux distributions. It's my playground for testing new ideas and learning skills that I can apply in my professional work.

What I Work With

Windows Server Environments

Virtualisation & Domain Infrastructure

Security Testing & Linux Integration

Home Lab Projects

Connect on LinkedIn My PC Builds

🔧 Technical Skills & Tools

The technologies and tools I work with daily

Operating Systems

• Windows Server 2016/2019/2022

• Ubuntu Server & Desktop

• Kali Linux for security testing

Virtualisation

• Hyper-V management

• VMware Workstation

• Virtual lab environments

Networking

• Active Directory & Domain Controllers

• DNS, DHCP, Group Policy

• VLANs and network segmentation

Security & Analysis

• Wireshark for packet analysis

• Nmap for network discovery

• Metasploit for penetration testing

Scripting & Automation

• PowerShell scripting

• Bash shell scripting

• Task automation workflows

Monitoring & Management

• SolarWinds network monitoring

• NetBox for network documentation

• Cisco Meraki dashboard

• ServiceNow ticket management

💡 Always Learning: I'm constantly expanding my skillset through hands-on practice in my home lab, professional certifications, and staying current with the latest tech trends and best practices.

📚 Microsoft Learn Profile

Explore my certifications and learning achievements on Microsoft Learn:

View My Microsoft Learn Profile

🗂️ Career Timeline

My professional journey and experience

Site IT Administrator – Mentholatum Company Ltd

Jun 2025 – Present
East Kilbride, Scotland, United Kingdom · Hybrid

Current Role

Key Responsibilities:

Oversee full lifecycle management of the site's IT infrastructure, including network security, server maintenance, storage, endpoint management, and business-critical applications

Act as primary technical lead for Office365, SharePoint, Dynamics365, and ERP/MRP platforms, ensuring high availability and optimal performance across the enterprise

Provide Tier 1 and Tier 2 technical support for 80+ users, resolving complex hardware, software, and network issues both remotely and onsite

Lead vendor management and contractual negotiations with IT service providers to ensure cost-effective solutions that align with business objectives

Develop and implement IT policies, SOPs, and regulatory compliance frameworks to meet pharmaceutical industry standards

Design and maintain business continuity, backup, and disaster recovery strategies, ensuring rapid recovery from potential failures or security incidents

Additional Duties:

Monitor system health through proactive KPI reporting, capacity planning, and trend analysis to anticipate infrastructure scaling needs

Drive IT security awareness, conduct internal training, and implement security best practices including access controls, vulnerability management, and endpoint protection

Participate in enterprise-wide technology transformation projects, including the implementation, configuration, and user adoption of Dynamics365 ERP

Serve as a trusted IT advisor to senior leadership, providing strategic guidance on emerging technologies and long-term infrastructure planning

Lead change initiatives to modernise IT operations, streamline service delivery, and improve user experience across all business units

Key Achievement: Leading comprehensive IT infrastructure management for a pharmaceutical manufacturing site, overseeing enterprise systems and supporting 80+ users while ensuring regulatory compliance and operational excellence.

Cloud Support Engineer – Accenture

Aug 2024 – Present · 10 months
Glasgow, Scotland, United Kingdom · Hybrid

Previous Role

Key Responsibilities:

Provide IT support to a large enterprise, resolving both onsite and remote issues efficiently

Use ServiceNow to manage and resolve high volumes of IT tickets within SLA

Build, configure, and repair desktops, laptops, and docking stations

Troubleshoot network infrastructure (switches, patching, connectivity)

Additional Duties:

Manage backup services and recover from failures as needed

Implement change requests across user accounts, servers, and network settings

Support major incidents and escalate as required for fast resolution

Document best practices and fixes in internal knowledge bases

Training Completed:

GenAI, Cloud, Agile/DevOps, 5G/Edge, Security & Enterprise Platforms

IT Apprentice – NHS Lanarkshire

Aug 2023 – Aug 2024 · 1 year
Bothwell, Scotland, United Kingdom · Hybrid

Previous Role

Digital Engineer (Apr 2024 – Aug 2024)

Delivered and installed IT equipment throughout NHS Lanarkshire, pre-installed software on desktops and laptops, performed asset health checks and audits, managed asset deployment records, and supported network infrastructure using tools such as Netbox, SolarWinds, and Meraki.

Trainee User Provisioning Administrator (Aug 2023 – Apr 2024)

Managed user access requests for network, clinical, and support systems across 12,000+ NHS Lanarkshire users. Utilised ServiceNow, Active Directory, and Microsoft Azure to process requests while ensuring strict adherence to Standing Operating Procedures and audit requirements. Focused on timely issue resolution and continual service improvement.

Achievement: Completed apprenticeship gaining practical experience in IT support, user provisioning, asset management, and networking within a large healthcare environment.